Explanations
NationBuilder Configurations
Configure the connection between SupporterBase and NationBuilder
Your SupporterBase is connected to NationBuilder through a set of configurations. You can manage these via:
Left-hand menu > Settings > Configurations > NationBuilder tab
What you'll find here
| Configuration option | What it shows / does | Why it matters |
|---|---|---|
| Slug | The name of the NationBuilder site connected to SupporterBase. NationBuilder help: What is a slug? | Identifies which NationBuilder instance your SupporterBase is syncing with. |
| Primary site name | The name of your primary NationBuilder site. | Some orgs connect a secondary site to SupporterBase instead of their main public site. |
| Broadcaster ID | The ID number of the NationBuilder broadcaster used for RSVP autoresponders. Found in NB Control Panel > Communication > View All broadcasters. | Ensures event RSVPs receive automatic confirmation messages. |
| Exclude event tags | Tags that prevent certain events from syncing into SupporterBase. | Helps filter out events you don't want local groups to see or manage. |
| Default supporter tags | Tags automatically applied to every supporter record entered into SupporterBase (e.g. "Org Name SupporterBase"). | Ensures supporters are consistently tagged for reporting and group management. |
Best practices
Keep your configuration healthy
- Check your slug regularly. Make sure you're connected to the right NationBuilder site.
- Set a broadcaster ID early. This prevents RSVP autoresponder issues. Usually "1" (the top broadcaster).
- Use exclude tags sparingly. Only for events that clearly don't belong in SupporterBase.
- Always add a default tag. Keeps reporting and supporter segmentation clean across both systems.
- Review annually. Update these settings if your NationBuilder structure changes (e.g. new broadcasters, new tagging conventions).